99.99%. Not a target —
a guarantee.
Contractual uptime commitments backed by automatic financial credits. No claims process, no paperwork.
/ Uptime Commitments
Choose your uptime tier.
Guaranteed contractually, measured monthly, credits applied automatically.
Team
99.9%
Monthly downtime allowance: 43.8 min
- Credit if breached: 10% of monthly fee
- Measurement: calendar month
- Scheduled maintenance excluded; 72h notice
- SLA disputes: email
Business
99.95%
Monthly downtime allowance: 21.9 min
- Credit if breached: 15% of monthly fee
- Measurement: calendar month
- Maintenance excluded; 48h notice
- Support: email + chat
Enterprise
99.99%
Monthly downtime allowance: 4.38 min
- Tiered credits: 10% / 25% / 50%
- Measurement: calendar month, per-region
- Emergency windows: 15 min notice
- Credits applied automatically — no claim needed
- 24/7 support + dedicated CSM
/ Credit Schedule
Credit schedule by tier.
Credits are applied automatically to your next invoice. No claim or ticket required.
SLA credit schedule
| Monthly Availability | Team | Business | Enterprise |
|---|---|---|---|
| 99.95% – 99.99% | — | — | 10% credit |
| 99.9% – 99.95% | — | 15% credit | 25% credit |
| 99.0% – 99.9% | 10% credit | 25% credit | 50% credit |
| < 99.0% | 25% credit | 50% credit | 50% + escalation |
Credits are applied to the next invoice automatically. No claim or support ticket required. Credits are calculated against the service fees for the affected region in the affected month.
/ What Counts as Downtime
Precise, unambiguous definitions.
Qualifying downtime
The Service is unavailable (error rate >5% across all requests) for a continuous period of 5+ minutes, measured by AIRMY's external monitoring probes from 3+ geographic locations.
Excluded from downtime
Scheduled maintenance windows (announced 72h+ in advance), customer-side network issues, force majeure events, outages in beta or preview features, and issues caused by customer misuse.
Measurement method
Uptime is measured per calendar month per region. Measurement data is published on status.airmy.dev with per-component granularity. Dispute window: 30 days from incident date.
/ Architecture for Resilience
Built to stay up.
AIRMY runs active/active multi-region deployments across 15 global regions. No single region handles more than 40% of traffic. Automatic failover completes in under 200ms.
- Automatic failover — traffic reroutes to healthy regions within 200ms, transparent to your application
- Health checks every 10s — external probes from 3+ geographic locations continuously verify availability
- No single point of failure — every system component runs with N+2 redundancy across independent availability zones
- Synchronous replication — data replicated synchronously within region pairs; RPO = 0 for in-region failures
/ Active-Active Regions
/ SLA Performance (2026)
Our track record speaks for itself.
US-West
us-west-2- January 2026100.000%
- February 202699.997%
- March 2026100.000%
EU-West
eu-west-1- January 202699.998%
- February 2026100.000%
- March 202699.999%
AP-Southeast
ap-southeast-1- January 2026100.000%
- February 2026100.000%
- March 202699.997%
* March 2026 figures are ongoing and partial-month.
/ Incident Response
From detection to post-mortem.
Every incident follows the same structured process — no improvisation, no surprises.
Detection
<2 min
Automated probes detect and page on-call engineer via PagerDuty.
Acknowledgement
<5 min
Incident commander assigned. Status page updated with initial notice.
Mitigation
Variable
Rollback, failover, or hotfix deployed. Regular status updates every 15 min.
Resolution
Full restore
Full service restored. Status page updated to operational. Affected customers notified.
Post-Mortem
Within 72h
Blameless post-mortem published publicly. Action items tracked to completion.
Detection<2 min
Automated probes detect and page on-call engineer.
Acknowledgement<5 min
Incident commander assigned, status page updated.
Mitigation
Rollback, failover, or hotfix deployed.
Resolution
Full service restored, status page updated.
Post-Mortemwithin 72h
Blameless post-mortem published. Action items tracked.
Need a custom SLA?
Custom SLAs and financial credits above standard tiers are available for qualified enterprise customers. Talk to our enterprise team to discuss your requirements.
Talk to our enterprise team