airmy.dev/support

/ Support

Support built for
production teams.

From self-serve documentation to a dedicated 24/7 engineering escalation line — AIRMY support scales with your needs.

4h
avg first response
94%
CSAT score
24/7
Enterprise coverage
<1h
P1 resolution

/ Support Plans

Community

Free

No subscription needed

Documentation & guides
Community forum
GitHub issues
Community-driven, best effort
No SLA
Browse Docs →

Developer

$29/mo

Per workspace

Email support
Priority documentation access
72h response time
Mon–Fri, 09:00–18:00 PST
Best effort SLA
Upgrade to Developer
Most Popular

Business

$199/mo

Per workspace

Email + live chat
8h first response
Mon–Fri, 07:00–22:00 PST
8h first response SLA
24h resolution target
Incident email alerts
Upgrade to Business
Recommended for teams >50

Enterprise

Custom

Volume pricing

Dedicated CSM
<1h P1 · <4h P2 · <8h P3
24/7/365
Email + Chat + Phone + Slack
Contractual SLA with credits
Quarterly business reviews
Talk to Sales →

/ Response Time SLAs

PriorityDescriptionCommunityDeveloperBusinessEnterprise
P1 CriticalService outage / data lossN/AN/A4h<1h
P2 HighMajor feature brokenN/A72h8h<4h
P3 MediumDegraded performanceN/A72h24h<8h
P4 LowGeneral questionsCommunity72h48h<24h
P5 InfoFeature requestsCommunityBest effortBest effortQuarterly review

/ Open a Support Ticket

Before you submit

Our team triages tickets by priority within the times listed above. To get the fastest response, check these resources first — most issues are answered there in under 2 minutes.

ENTERPRISE CUSTOMERS

Use your dedicated Slack Connect channel or escalation line for P1/P2 incidents. Do not use this form for time-sensitive production issues.

Drop file here or browse

PNG, JPG, PDF, .log — max 10MB

Need guaranteed SLAs and a dedicated CSM?

Upgrade to Enterprise for 24/7 coverage, contractual SLAs, and a dedicated engineering escalation line.

Talk to Sales