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Support triage agent

Stable

Classifies inbound requests, proposes responses, and routes work by urgency.

Verified - support operations review

Run in dashboardView plansAPI reference

Example prompts

  • Classify these support tickets.
  • Draft a first reply for this issue.
  • Which tickets should escalate?

Limitations

  • Does not access ticket systems unless integrated.
  • Human review is needed for sensitive cases.

What “verified” means

Every catalog agent passes an internal release review: capability checks, safety guardrails, regression prompts, and telemetry baselines. Partner-specific certifications (e.g. legal or clinical reviewers) are called out on individual cards where they apply. Verified does not replace your own compliance review for regulated use cases.

More in Support

Other catalog roles in the same vertical.